Frequently Asked Questions
A: No. You can complete the purchase on the site without needing to register.
A: You can either pick up the product from the production site or request delivery through a courier.
A: Unfortunately, it is not available at the moment.
Refunds are only available in the following cases:
- The box is damaged or the product is defective.
- There is an error in the order.
A: The payment must be made electronically.
A: Our products do not contain any oils, except for the olive paste, which contains extra virgin olive oil.
A: Our products are free from sugar, except for the Nutella, which contains a small amount of Omani cane sugar.
A: A layer of oil can sometimes appear, which is naturally released by the butter. This can be avoided by adding emulsifiers, which are unnatural additives. If this layer appears, it can be easily removed.
A: The shelf life of products varies from one to another, but generally, it is recommended to consume the container within 3 months after opening.
A: Storage conditions vary by product, but generally, it is recommended to keep butters in the refrigerator due to the generally high ambient temperatures throughout the year. However, Nutella and olive paste should be stored in the refrigerator.
A: None of our products contain gluten.
A: Our products are excellent for athletes, vegetarians, children, those on a keto diet (except for Nutella), and anyone with a balanced diet.
A: It is important to know the specific allergy before consuming any product. If you have a nut allergy, unfortunately, our products are not suitable for you, except for the olive paste, as it does not contain nuts.
A: It is advisable to consult a nutritionist to determine if our products can be introduced to children starting from 6 months old. However, they can definitely be given to children from the age of one year and above.